Hospital info
Find washrooms, food, Wi-Fi, parking, visitor rules, interpreters and answers to common questions for the hospital you're in, and read education sheets approved by its care team.
Tell a staff member now
Don't wait for a reply on your phone. Tell any nurse or staff member right away, or press your call bell. If you're in the waiting room, go to the triage desk.
If this is an emergency, call 911. For health advice, call Health811 at 811.
The Hospital info screen has practical information about the hospital you're in. The hospital writes it, in English and French. Open it from the menu on the Visit screen.
What's in it
| Section | What you'll find |
|---|---|
| How the emergency department works | A short card for each step of a visit. Why the sickest people are seen first, what the first check by a nurse is, why tests take time, what waiting for a bed means. |
| Around the department | Washrooms, water, food and the cafeteria with hours, charging stations, the pharmacy, a quiet room, exits. Directions in words, and a map when the hospital has one. |
| Visitors and caregivers | Who can stay with you, and the rules for visitors. |
| Wi-Fi | The network name and password, with copy buttons. |
| Interpreters and accessibility services | How to get a spoken-language or sign-language interpreter, hearing loops, mobility aids and quiet spaces. |
| Parking and payment | Where to park and how to pay. |
| Questions and answers | Answers to common questions. |
| Words we use | Words the care team may use, like CT, ultrasound, IV or specialist. |
| Contact | The hospital's main phone line and patient relations. Never staff phone numbers. |
In the app, Open in Maps opens directions in your maps app. On iPhone you may also be able to join the Wi-Fi with one tap.
Education sheets
Some tests and topics have an education sheet. For example, what happens during a CT scan. You can open them from a test or from the hospital info.
Each sheet says who reviewed it and when. It also says: This isn't a substitute for talking with your care team. Ask them anything.
If something is only in English
If the hospital hasn't written a French version of a section yet, it is shown in English.
Related
- Tests
- Asking your care team, to ask for an interpreter
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