For family and friends
Someone shared their emergency visit with you in EDFlow. What you'll see (their step, rough waits and who is caring for them), what you won't see (tests, results, location), and why.
Tell a staff member now
Don't wait for a reply on your phone. Tell any nurse or staff member right away, or press your call bell. If you're in the waiting room, go to the triage desk.
If this is an emergency, call 911. For health advice, call Health811 at 811.
Someone you know is in the emergency department, and they chose to share updates with you. This page explains what you'll see.
What you'll see
- Where they are in their visit, in a few words. For example: "Waiting to be seen", "Care in progress", "Staying in hospital".
- A rough wait, only while they wait to be seen. Sometimes also while they wait for a bed upstairs.
- Who is caring for them: first names and roles, like "Doctor" or "Nurse".
- Hospital information: the address, parking, visitor rules, food and Wi-Fi.
- Notices when the department is busy or when waits may be longer.
- When the last change happened, and which time zone the times are in.
If they turn it on, you'll also see when they are getting ready to go home, so you can plan a ride.
What you won't see
- Tests or results.
- Their requests or notes.
- Where they are in the department.
- Anything about other patients.
Why you see less
The person you're following decides what to share. Health information belongs to them. This view shows the minimum needed to know how things are going. If you'd like to know more, ask them directly.
If you're worried
If you're worried about {displayName} right now, call the hospital or speak to staff in person. In an emergency, call 911.Don't wait for an update on your phone.
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