Care team basics
EDFlow for the ED care team: the staff console and the companion app, what each role can do, and the guides for triage nurses, nurses, physicians, charge nurses, clerks and support staff.
EDFlow gives the care team one live view of the department and one queue for patient requests. It shows patients where they are in the visit so you answer fewer "how much longer?" questions. It never shows patients results, CTAS or anything you write in the chart.
- Filters and saved views
- Bottleneck flag
- Open requests
Two tools
| Tool | Where | What it's for |
|---|---|---|
| Staff console | Any hospital workstation browser | Live board, patient detail, request queue, codes, department volume, cards, zones, the manual console |
| Companion app | Hospital-managed phones (MDM) only | Request inbox, my patients, patient card, department, on-shift status. See Companion app. |
Where the data comes from
Most facts come from the EHR feed through the hospital's integration engine: arrival, triage, assignments, orders and their status, disposition, departure. When there is no feed, or the feed is wrong, staff set the same facts from the console. Patients see both the same way; staff see the provenance (EHR, manual, override). See Manual console.
What each role can do
Generated from the permission catalogue:
| Permission | R-TRIAGE | R-NURSE | R-PHYSICIAN | R-CHARGE | R-CLERK | R-SUPPORT |
|---|---|---|---|---|---|---|
board.view | Granted | Granted | Granted | Granted | Conditional | Not granted |
patient.view | Granted | Granted | Granted | Granted | Conditional | Not granted |
patient.unmask | Granted | Granted | Granted | Granted | Granted | Not granted |
patient.register | Granted | Not granted | Not granted | Granted | Granted | Not granted |
patient.state | Granted | Granted | Granted | Granted | Not granted | Not granted |
patient.override | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
patient.lifecycle | Not granted | Not granted | Not granted | Granted | Conditional | Not granted |
careteam.assign | Granted | Granted | Granted | Granted | Not granted | Not granted |
zones.assign | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
results.release | Not granted | Not granted | Granted | Granted | Not granted | Not granted |
tasks.manage | Granted | Granted | Granted | Granted | Not granted | Not granted |
avs.compose | Not granted | Granted | Granted | Granted | Not granted | Not granted |
avs.medications | Not granted | Not granted | Conditional | Not granted | Not granted | Not granted |
access.card | Granted | Granted | Granted | Granted | Granted | Not granted |
access.revoke | Not granted | Not granted | Not granted | Granted | Granted | Not granted |
share.manage | Granted | Granted | Granted | Granted | Not granted | Not granted |
privacy.flag | Granted | Not granted | Not granted | Granted | Granted | Not granted |
patient.restrict | Granted | Granted | Granted | Granted | Not granted | Not granted |
updates.pause | Not granted | Not granted | Granted | Granted | Not granted | Not granted |
patient.callback | Granted | Granted | Granted | Granted | Granted | Not granted |
request.view | Granted | Granted | Granted | Granted | Not granted | Not granted |
request.act | Granted | Granted | Granted | Granted | Not granted | Not granted |
request.bulk | Granted | Granted | Not granted | Granted | Not granted | Not granted |
code.call | Not granted | Not granted | Granted | Granted | Not granted | Not granted |
code.clear | Not granted | Not granted | Granted | Granted | Not granted | Not granted |
code.notice | Granted | Granted | Granted | Granted | Granted | Not granted |
support.queue | Not granted | Not granted | Not granted | Granted | Not granted | Granted |
volume.set | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
analytics.view | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
analytics.self | Not granted | Conditional | Conditional | Conditional | Not granted | Not granted |
analytics.clinician_blinded | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
analytics.clinician_named | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
analytics.export | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
users.view | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
users.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
users.import | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
settings.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
config.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
stations.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
approvals.decide | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
training.manage | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
content.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
content.approve | Not granted | Not granted | Conditional | Conditional | Not granted | Not granted |
announcements.manage | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
integration.view | Not granted | Not granted | Not granted | Granted | Not granted | Not granted |
integration.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
audit.view | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
audit.export | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
privacy.legal_hold | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
privacy.incident | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
privacy.emergency_revoke | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
outbox.view | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
access_review.run | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
simulator.use | Not granted | Not granted | Not granted | Conditional | Not granted | Not granted |
seed.reset | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
platform.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
developers.view | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
developers.manage | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
developers.credentials | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
developers.approve | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
developers.attest_pia | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
developers.accept_affiliation | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
ai.safety_review | Not granted | Not granted | Not granted | Not granted | Not granted | Not granted |
Guides by role
Nurses
Your shift, your zone, your queue, tasks and family links.
Triage nurses
The waiting-room pool, reassessments and cards after triage.
Physicians
Assign me, seen, results display delay and hold, AVS, codes.
Charge nurses
Zones, codes, volume, escalations, overrides, feed down.
Registration clerks
Visit cards, manual registration, lost cards, sign-in help.
Support staff
The support queue for comfort requests.
Everyone should read
- Sign-in and security
- Privacy at work
- What patients see
- Requests, including the urgent "I feel worse" path
- Troubleshooting
Help inside the console
Help in the header opens short task guides for each role, printable tip sheets, the first-run tour, Report a safety concern and Report a problem. Release notes appear under What's new on your profile.
Frequently asked questions
No. Patients see stages, test steps, names and roles, tasks from approved templates and the going-home summary you compose from approved templates. Nothing from the chart's free text reaches them. See What patients see.
Go to the patient, then answer the urgent request with Going now or Handled in person. The patient's screen has already told them to alert staff in person. Unanswered urgent requests keep escalating to the charge nurse. See Requests.
Staff screens show a masked code only, and cards print only at registered print stations. A usable patient credential never appears on a staff screen. See Visit cards and sign-in help.
Patients see that updates may be delayed and estimates freeze. The charge nurse can keep visits current from the console until the feed recovers. See When the feed is down.
Yes. Opening a patient's detail, unmasking a confidential name and every action on a visit are recorded in the audit log that the privacy office reviews. See Privacy at work.
No. Only a hospital-managed phone can run the companion app's staff mode. See Companion app.
More answers: Troubleshooting for staff and the general questions and answers. Background reading on the product site: What patients want to know during an ED visit.
Last updated on