Request types
Edit the EDFlow request catalogue: enable, reorder and customise request types, routes and pools, FYI-only types, care-flag rules, service-level targets, and the locked I feel worse request.
The request catalogue decides which tiles patients see, where each request goes and how fast it escalates.
The default catalogue
24 types: the 16 core requests (stepping out, back, washroom, help to the washroom, blanket, water, pain, nausea, IV, help with something else, eat or drink, when will I see the doctor, interpreter, question for the care team, thinking of leaving, I feel worse), plus a sign-language interpreter, Indigenous patient navigator, spiritual care, social work, nicotine cravings, and for admitted patients waiting for a bed: meal tray, next medicine, overnight visitor. You can add up to 30 custom types.
Editing a type
| Field | Notes |
|---|---|
| Labels | English and French, plus the guardian wording ("My child…"). Previewed as a tile in every language, including the safety locales |
| Icon | From the brand icon set |
| Priority | Low, normal, high, urgent |
| Routes | Ordered list: support pool, primary nurse, zone, triage pool (if waiting), triage pool, charge, physician, physician in charge |
| Also notify | For example charge for "thinking of leaving" |
| FYI only | Updates the board with no queue item, service level or sound (stepping out, back, washroom) |
| Comfort | Eligible for the support pool |
| Care-flag rules | Hide when a flag is set, show only when set, or make urgent (for example "thinking of leaving" with "must not leave") |
| Stages | When the tile appears |
| Confirmation | A fixed confirmation sheet, where one exists |
| Reminder after | Default 10 min |
I feel worse can't be disabled or edited, only reordered.
Service levels
Targets by priority (urgent 2 min, high 5, normal 15, low 30) can be scaled from half to double, and the "Going now" timer set between 3 and 10 minutes.
| Paramètre | Par défaut | Valeurs permises | Effet |
|---|---|---|---|
requests.slaMultiplier.urgent | 1 | 0.5–2 multiplier | SLA multiplier for urgent requests (F-09.6). |
requests.slaMultiplier.high | 1 | 0.5–2 multiplier | SLA multiplier for high requests (F-09.6). |
requests.slaMultiplier.normal | 1 | 0.5–2 multiplier | SLA multiplier for normal requests (F-09.6). |
requests.slaMultiplier.low | 1 | 0.5–2 multiplier | SLA multiplier for low requests (F-09.6). |
requests.maxPerHour | 12 | 1–60 count | Non-urgent requests per visit per hour. |
requests.urgentGoingNowMinutes | 5 | 3–10 minutes | "Going now" pauses escalation this long (D-23). |
requests.excludeTriageFromComfort | false | boolean | Keep the triage nurse out of comfort routing (D-37). |
Related
- Requests for staff
- Asking your care team for patients
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Zones, beds and shifts
Define EDFlow zones with their streams, beds and EHR location codes, treatment-space capacity, shift times and the CTAS reassessment intervals for the waiting room.
Code types
Configure the EDFlow code-type catalogue: Ontario colour-code defaults, categories and patient notification rules, notice stages and scope, durations, optional templates and paging location filters.